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Terms and Conditions

  1. All rates are exclusive of applicable taxes.
  2. The package rates are inclusive of tickets to Shri Kashi Vishwanath Temple and optional tour for the second day as per the respective itinerary.
  3. In case of any cancellation of flight/train or any mode of transportation, booking amount for the tents will not be refundable.
  4. In case of late arrival at the tent city, guests will not be entitled for missed meals or other activities indicated in the itinerary.
  5. The Voucher issued in respect of the packages for Niraan- The Tent City, Varanasi is to be furnished Compulsorily along with Government approved valid Photo ID proof of each guest at the reception counter at the time of check-in; for foreign Nationals, it is mandatory to furnish valid Passport & Visa. (Pan card will not be accepted as a valid photo ID).
  6. In case of early arrival at Tent City, guests can pay early check in charges if the tents are available and if the tents are not available then they have to wait until the check-in time as prescribed.
  7. Please note that the cooling of air conditioning in the vehicles and common areas will be maintained as per the temperature comfortable to the majority of guests present.
  8. Any amendments with respect to change in Check-in dates would attract Rs.3000 per tent amendment charge (GST @ 18% shall be charged as extra). For any amendments/changes, kindly email us at booking@niraantentcityvaranasi.com.
  9. Any incidental, personal and other expenses and cost of items which are not specified/mentioned in the inclusions are to be borne by the guest.
  10. Management is not responsible for the loss of personal belongings of the guest. Guests are requested to take care of their personal belongings/luggage. Guests carrying valuables such as fragile items, money, jewellery, silverware, cameras, laptop, electronic items or photographic equipment, antiques, artifacts, work of art, precious metals and similar valuables at their own risk.
  11. This is an indicative itinerary & subject to change depending upon circumstances or betterment of the product at the sole discretion of management.
  12. All tents are Strictly Non-smoking areas as per in-house rules.
  13. Guests have to follow the house rules and applicable laws of the land.
  14. Management reserves the right to cancel the reservation without any prior notice in case of any Central/State Government Event/Meetings/Visits or any unwanted natural calamities. In such cases, alternative dates can be set or full refund will be given for the charged paid by guests to the management for accommodation/bookings at Niraan-The Tent City, Varanasi, and management is not liable to refund any transportation/travel expenses.
  15. The management takes utmost precaution to prevent incidents such as fire, short circuits, or any other mis-happenings which are beyond control. However, The management’s liability for loss of baggage due to fire, short circuit, or any other mis-happening whatsoever is subject to a maximum amount of 30,000/- per Tent. All guests can opt for adequate insurance coverage through their insurance company prior to travel to Niraan- The Tent City, Varanasi.
  16. Visit to the places mentioned in an itinerary is subject to change/cancel due to any unforeseen circumstances without prior notice.
  17. Pets are not allowed inside the Tent City.
  18. Due to unavoidable circumstances because of COVID-19, if we need to shut down the property by government Guidelines/rules, we would refund 100% of your accommodation charges of Niraan-The Tent City, Varanasi. We are not liable for any refund of transportation/travel expenses.
  19. If any guest is detected with COVID-19 symptoms at the Niraan- The Tent City, Varanasi Entry Gate, we will amend the date of arrival as per availability on a complimentary basis. If there is a rate difference then the difference amount has to be paid by the guest. Our expert team will also assist the guest in the nearest hospital.
  20. If any guest is detected with COVID-19 symptoms during his/her stay at the tent city then we will transfer him/her to our in-house isolation centre and our In-house medical team will inspect the guests. If the guests are instructed for further isolation/hospitalization then we will assist the guests to reach the nearest hospital.
  21. The boat transfer shall be available only from 08:00 AM to 08:30 PM. This can be an exception in case of any emergency.
  22. Any embarkation and disembarkation to the boat is the complete responsibility of the guest.
  23. Certain Adventure Sports Activities like Paramotoring, All Terrain Vehicles (ATV), etc. are provided by various specialized operators appointed by us inside The Tent City. Guests should understand and acknowledge the physical and mental risk involved with the activities. These adventure sports are inherently dangerous and represent an extreme test of a person’s physical and mental conditions. Activities involve risks which may include, without limitation, the potential for serious bodily injury, sickness and diseases, permanent disability, paralysis and loss of life, loss of or damage to equipment/property, accidents. The Adventure Sports Operators may ask the guests to sign an indemnity in favour of the operator for doing such activities. Management assumes no responsibility whatsoever for the activities and services provided by the operators. We are not responsible for the acts or omissions (including negligence) of those operators. We in no way could be made responsible for any injuries or accidents to anybody doing these activities. The Guest is required to understand the associated risks and competencies of the operators before undertaking these activities.
  24. Services provided by different operators at Tent City such as Travel Agents, Rejuvenation center, Travel Desk, Adventure Sports, and HAAT Area. However, The Tent City assumes no responsibility for the Services and Activities by the above-mentioned operators.
  25. Guests should arrive at the boarding point as per timings at least 15 min before the scheduled departure. If they failed to board the boat as per their Scheduled departure or sightseeing timing, they have to arrange the transportation on their own. The timings of transfer to and fro from Shri Kashi Vishwanath Temple and Optional tour may vary according to the climatic conditions. The boat will depart at the Prescribed Timings only.
  26. Guests will be held responsible for any loss or damage to Tent City property caused by themselves, their friends, or any person for whom they are responsible. In such cases, the primary guest will be liable to pay the cost decided by the tent city management.
  27. Date change will only be allowed once and prior 7 days of the check-in. The Booking will be treated as a cancellation if date changes are requested less than 7 days of check-in and cancellation policy will be applied.
  28. The boats used for transfers & sightseeing shall not be at the sole disposal of guests.
  29. Baggages are designed to protect its content. Utmost care is being taken by the management while handling baggage during travel at our luggage desk, in case of wear and tear such as minor cuts, a broken wheel scratches & dents, the management shall have no liability for such type of damage.
  30. Any dispute arising in the above-mentioned terms & conditions is subject to Ahmedabad jurisdiction only.
  31. We are only a facilitator for tickets so it is purely dependant on the availability of tickets.
  32. Right to admission reserved by Management.